Temporary Disruption of Cloud Control Panel and API

Minor incident General Cloud Control Panel & API
2019-06-18 15:23 CEST · 33 minutes



After validation in our lab environment, we have successfully rolled out a permanent fix by applying the missing change of a previous rollout. In the next few days, we will review our rollout and QA process carefully and take the necessary measures to prevent such a situation from happening in the future.

Please accept our apologies for the inconvenience this incident may have caused you and your customers.

June 18, 2019 · 17:45 CEST

While we will roll out a permanent fix later today, we have successfully put a workaround in place. All services are operational again since 15:56 CEST.

June 18, 2019 · 15:56 CEST

Today at 15:23 CEST, we were notified by our monitoring system that specific OpenStack services were not running as expected. We started investigating and found out that these services were missing a specific change from an earlier rollout. We are currently resolving the issue and expect the Cloud Control Panel and API to be back soon.

Please note: Already running cloud servers are not affected.

We are sorry for the inconvenience this may cause. Rest assured that are working hard on restoring the service as soon as possible.

June 18, 2019 · 15:23 CEST

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